Terms / Privacy / Cookies

Payments

We use Paypal's industry-leading secure system to process payments. You don't need a Paypal account to pay this way. The system works just like any other merchant payment system. Simply enter your credit card details and submit your payment. We also accept bank transfers. If you wish to pay by card via telephone, please ring us on 01324 841353 during our office hours.

To pay by bank transfer, please transfer your payment in GBP ONLY to the following account:

Bank Name: Cooperative Bank
Bank Account Number: 68110233
Sort Code: 08-92-50
BIC: CPBKGB22
IBAN: GB20CPBK08925068110233

PLEASE NOTE: Payment must be made via bank transfer within 7 days of placing your order, else your order will be cancelled. You must include your order number with your payment. Please ensure your payment is made IN FULL and allows for any fees charged by your bank. Bank transfers received without an order number or in the wrong amount may be refused and returned to the sender. Orders paid by bank transfer will take an additional 24 hours to dispatch. The option to pay by bank transfer may be unavailable during holidays and certain promotions.

Order Processing

Orders must be placed through our website at www.gracefruit.com. We also accept payments by telephone and bulk orders by email. We strive to ship orders within one business day of receipt, but during busy times it may take longer. Please see our Delivery Information page for up-to-date shipping and turnaround times.

Once received, orders cannot be amended. We are unable to add items to paid orders.

There is a minimum order amount of £25 (including VAT).

Backorders

While we try to maintain a constant stock of all of our items, we do sometimes run out. We will make every effort to update the site immediately to reflect this, but occasionally, orders do slip through. If this should happen, we will simply delete the out-of-stock item from your order, refund the purchase price of the item, and process your order as normal. We will also notify you by email.

Returns & Cancellations

We are unable to accept returns on fragrance or flavour oil. Goods other than fragrance or flavour oils may be returned if they are deemed unsatisfactory by the customer. We will accept returns of unused products within fourteen days of purchase. To return a product, please contact us via email for instructions on how to handle the return. Do NOT send any items back to us without prior arrangement. Your statutory rights are not affected.

In the unlikely event you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage, you must retain all packaging. We will ask for photos in order to submit a claim to our carrier.

Cancellation must be made within fourteen days of ordering. Refunds for cancelled orders will be provided within 30 days of cancellation. Return postage for any cancelled or refused order is the responsibility of the buyer.

Pricing

While we strive to maintain the lowest possible prices at all times, it occasionally becomes necessary for us to raise our prices based on the rising prices of our raw materials. We reserve the right to do this without notice. Our prices are displayed both with VAT of 20% and without VAT.

Delivery Information

For UK delivery, we are now shipping exclusively by courier. Please allow up to two (2) business days for UK delivery when choosing our UK Express Delivery option and up to five (5) business days when choosing UK Economy Delivery. Please note that our rates do not cover BFPOs, Channel Islands, Northern Ireland, or the Scottish Islands. There will be an additional charge to send to these destinations. We do not offer Saturday deliveries. All delivery times quoted are subject to collection by our courier.

We are happy to ship internationally and strive to keep shipping fast and affordable. For parcels being shipped within the Mainland EU, please allow up to ten (10) business days for delivery. Non-EU shipments may take up to thirty (30) days due to customs regulations in those countries. 

All import duties, tariffs, taxes, and fees are the responsibility of the buyer. Gracefruit Limited will not accept responsibility for any import duties, tariffs, taxes, and/or fees.

All orders returned to us because of unpaid tariffs, taxes, duties, and fees will incur the cost of return shipping. Delivery charges on these orders will not be refunded.

Orders are shipped daily, Monday through Thursday. Orders received on a Friday are shipped the following business day.

Please ensure your delivery address is correct as we cannot be responsible for parcels delivered to an incorrectly provided address. There will will be an additional delivery charge for parcels redirected to any address other than the delivery address provided by the customer at checkout.

We are happy to ship to homes and businesses, but we are no longer able to ship to hotels. Please provide a residential or business address for delivery as our courier will not deliver to a PO box.

If a customer has not received their parcel within the time frames below, they MUST contact us straight away.

• UK customers - three business days from date of dispatch
• EU customers - ten business days from date of dispatch
• NON-EU Customers - must allow up to 30 days

Secondary Carriers and Forwarding Agencies

If a customer chooses to use their own carrier or forwarding agency, Gracefruit Limited is not liable or responsible for any loss or damage incurred once the order is in possession of said carrier or agency. Once the parcel has been signed for by the secondary carrier or forwarding agency, our liability ends.

VAT information

Our prices are displayed both with VAT and without. All UK orders will be charged VAT at the current rate. All non-UK orders will not be charged VAT.

All EU orders under 150 Euros, must have a valid EU VAT number provided by the customer.

All VAT and EORI numbers must be entered by the customer. Gracefruit Limited will not enter this information on the customer's behalf and will accept no liability for incorrect or invalid VAT or EORI numbers.

Please note that all VAT-exempt orders MUST be delivered to the physical address of the owner of the VAT number. We can not ship a VAT-exempt order to an alternate address.

Our VAT number is: 935 8115 14
Our EORI number is GB 935 8115 14000

Disclaimer

Our products are for external use only. While all of our fragrance oils are toiletry grade, some can be harmful to skin and eyes in an undiluted from, so please take precautions when handling them. Please be aware that fragrance oils are not perfumes and should not be applied directly to skin. Refer to the MSDS for proper handling, disposal, and safe usage limits.

Gracefruit Limited accepts no responsibility for the mishandling or misuse of any of our products. It is the buyer's responsibility to check documentation before purchase and test compatibility before proceeding with manufacture using our raw materials and/or packaging materials. Gracefruit Limited cannot be held liable for products made using our formulas, raw materials, or packaging materials.

Photographs used on our website are used for illustrative purposes only, and no guarantees are made on the basis of any of our photographs.

Please be aware that when buying goods on the internet, you are entering into a legally binding contract. The contract between the customer and Gracefruit Limited begins once an order has been paid for by the customer. If you feel you have made an error when placing your order, please contact us so that we can make the correction. UK laws are applicable.

Privacy Statement

Personal information that this website collects and why we collect it. This website collects and uses
personal information for the following reasons:

Personal Data

• Address, phone number, name and/or business name which is shared with our courier in order to ship your parcel to you.

Your personal information is kept confidential. We do not save or hold credit card information. We do not share your information with any other party (except carefully chosen couriers to deliver products where required).

You may delete your data at any time by contacting our customer service department by either telephone or email. 

We will retain data pertaining to financial transactions such as products ordered, VAT collected or exempted, and amounts paid for orders for as long as legally required by HMRC, however, we are able to remove personal data from these files. Please contact us if you need this done.

Please note that we use a third party processor for all payments and no credit card information is ever held by Gracefruit Ltd for any length of time.

Site Visitation Tracking

Gracefruit website is configured with Google Analytics (GA) to track user interaction.
We use this data to determine the number of people using our site, to better understand how they
find and use our web pages and to view their journey through the website.

Although GA records data such as your geographical location, device, internet browser and
operating system, none of this information personally identifies you to us.
GA also records your computer’s IP address which could be used to personally identify you but
Google do not grant us access to this. We consider Google to be a third-party data processor.
GA makes use of cookies, details of which can be found on Google’s developer guides. Our website
uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to
pages within this website.
Contacting Us
Should you choose to contact us using the contact form on our Contact us page or an email link
like this one, none of the data that you supply will be stored by this website or passed to / be
processed by any third parties.
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer
Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that
the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the
internet. The email content is then decrypted by our local computers and devices.

Email Newsletter

Your email address will remain within our database for as long as we continue to use email
marketing or until you specifically request removal from the list.
You can do this by unsubscribing using the unsubscribe links contained in any email newsletters
that we send you or by requesting removal via email.
When requesting removal via email, please send your email to us using the email account that is
subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email
newsletter.
While your email address remains within our database, you will receive periodic newsletter-style
emails from us.

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have
been carefully chosen and all of them comply with the latest legislation. All of these third parties are EU compliant.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our
third-party data processors to any and all relevant persons and authorities within 72 hours of the
breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller of this website is: Gracefruit Limited
The Address is: 146 Glasgow Road, Longcroft, Stirlingshire, FK4 1QL

Use of Cookies by Gracefruit Limited

Here you will find information on the cookies used when a visitor accesses the Gracefruit Limited website. It also contains information on how to delete these cookies and is an extension of the Gracefruit Limited privacy policy.

• Removing Cookies
• Gracefruit Cookies
• Third Party Cookies

Removing Cookies

Gracefruit Limited does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

Gracefruit Limited Cookies

This is a list of the main cookies set by the Gracefruit Limited website, and what each is used for.

Cookie	Name	Description
Gracefruit E-Commerce Website	sid_customer chkcookie	These cookies are essential for our online shop to function – when you add products to your basket or perform other shopping tasks on this website, these cookies allow us to track such things as items placed in your basket so that you are able to buy through our website. The sid_customer cookie is deleted 14 days after you close your browser so that you can easily return within 2 weeks and still complete a purchase, and the chkcookie session is only active whilst your browser window remains open.

 

Third Party Cookies

Gracefruit Limited uses a number of suppliers who also set cookies on this website on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Cookie	Name	Description
Google Analytics	__utma __utmb __utmc __utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Find out more here
Facebook Social Widgets	datr	For the purpose of making it easy to tell others about this website, we may from time to time display Facebook widgets such as "Like" buttons and other social plugins. These normally result in cookies being set in your browser to confirm that you’re logged in to Facebook, and to know when you’re interacting with Facebook Platform applications and websites. Find out more here.