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Shoppers
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Frequently Asked Questions
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New Customer Referral Voucher
VAT / Sales Tax
Payment Information
Shelf Life of Fragrance Oils
Fragrance Oil Safety
Using Fragrance Oils
MSDS
Animal Testing
IFRA Statement
Usage Levels of Fragrance Oil in Candles
Usage Levels of Fragrance Oil in Cosmetics
US Oils in Cosmetics
Special Offers
Delivery (Courier)
Monthly Prize Draw
Searching
Freebies
Wholesale Orders
Alternate Delivery Address
Refunds and Replacements
Missing Orders
Postal Insurance
Turnaround Time
Delivery (Europe/Worldwide Airmail)
Europe Courier Information
International Airmail Postage
UK Postage Information
Delivery (UK Royal Mail)
Monthly Sale
Urgent Dispatch
500ml sizes
Gel Candles
Translation
Crystallisation
Out-of-Bottle Scent
Cyclopentasiloxane / Cyclomethicone
Reed Diffusers
Aroma Beads
Links
Exclusive Distributors
Contact Me
Gift Vouchers
Privacy Policy
Fragrance Oil Performance
Tutorials
Reserved Items
Wish List
Adding To Your Order
Save Cart Function
Username and Password
Your Account
Credit Card Payment Problems
PayPal Payment Problems
First Time Shopping
Cancellations
Allergen-Free Fragrance Oils
Phthalates
Flavour Oils
Full Fragrance List
Q: New Customer Referral Voucher
HOW DO I REFER A NEW CUSTOMER AND CLAIM THE REWARD VOUCHER?
A:
Send a friend to Sensory Perfection and you will receive a £10 voucher to use on your next order! All you need to do is ask your friend to add your name to the text box then add this item to their shopping cart when they place their order. Or ask them to leave a note in the message box, saying you referred them, if this is easier. I will email you a voucher to the value of £10 when your friend has placed their first order of £25 or more (excluding VAT and shipping).
You must be an existing customer to refer your friends, and must not live at the same address or use the same paypal address or credit card.
Q: VAT / Sales Tax
WHAT IS VAT AND DO I HAVE TO PAY IT?
A:
VAT (Value Added Tax) is payable by all UK and EU customers. It will be charged on your order and will be added to your purchase total at the rate of 17.5% on checkout. If you are VAT-registered and exempt from UK VAT, please enter your VAT registration number in the message box on checkout, and I will send you a revised invoice to exclude the VAT. By clicking the submit button you will be confirming that the VAT Number entered is valid for your company.
International and European non-EU customers are exempt from paying VAT, so the VAT portion of your order will be refunded when your order is processed.
Q: Payment Information
WHICH FORMS OF PAYMENT DO YOU ACCEPT?
A:
I accept payment via PayPal, Nochex, *credit card, *debit card (Visa or Mastercard) and bank transfer. I am no longer accepting payment by cheque or postal order. International payment must be via PayPal or credit card only please, I do not accept international cheques or money orders. Regretfully I am unable to accept payment by American Express. If you would like to make payment by BACS (bank transfer), please contact me for bank details. *PLEASE NOTE: Credit/debit card payments will only be accepted for orders over £10.
Q: Shelf Life of Fragrance Oils
HOW LONG CAN I KEEP FRAGRANCE OILS?
A:
Fragrance oils generally have a shelf life of 2 years from date of manufacture, which means they can be stored and used for 12-18 months from date of purchase without any degeneration of scent or performance. Some fragrance oils may last longer than 2 years if stored correctly (in a cool dark place away from direct heat and light, well sealed and in original containers) while others may slowly lose their scent or the scent may alter slightly. It is very unusual for a fragrance oil to go "off" and for the scent to change dramatically; it is more of a gradual deterioration and loss of strength - as with all forms of aging!...
Q: Fragrance Oil Safety
HOW DO I USE FRAGRANCE OILS SAFELY?
A:
The fragrance oils I supply are premium quality, uncut and of optimum strength. They are not suitable for use on the skin unless diluted. Fragrance oils should be stored in a cool dark place and away from heat sources. Please keep out of reach of children and animals and use fragrance oils in a well-ventilated area. Use gloves if your skin is sensitive. Do not eat, drink or smoke while handling fragrance oils, and if you spill or splash any onto your skin you should rinse immediately with water. You should also seek medical advice immediately if you splash any oils into your eyes (rinse for at least 15 minutes) or if swallowed. Fragrance oils are chemicals and should always be handled with caution and care. Further safety information can be found in the MSDS sheets in the MSDS category.
Q: Using Fragrance Oils
WHAT CAN I MAKE USING FRAGRANCE OILS?
A:
The fragrance oils which I supply are suitable for use in candles, oil burners, lamp rings, incense, aroma beads, simmering granules, reed diffusers, room and linen sprays, pot pourri, air fresheners, soap and bath and body products (please see Product Information category for more details on the use of US fragrance oils in UK/EU products).
Q: MSDS
WHAT IS MSDS?
A:
The MSDS (Material Safety Data Sheet) is a standard list of ingredients and safety guidelines for any product containing chemicals which we are required by law to provide or make available when the product is purchased. This is in compliance with the terms of current Chemicals (Hazard, Information and Packaging) Regulations. This data also includes a list of the 26 declarable allergens (if present) as required by EU Legislation. MSDS sheets are available for all of the UK fragrance oils, and you can download them directly from the MSDS category.
Q: Animal Testing
ARE ANY OF YOUR PRODUCTS OR INGREDIENTS TESTED ON ANIMALS?
A:
No! You will find our Animal Testing Declaration (with full details) in the Product Information category.
Q: IFRA Statement
WHERE CAN I FIND YOUR IFRA STATEMENT?
A:
You will find this in the Product Information category.
Q: Usage Levels of Fragrance Oil in Candles
HOW MUCH FRAGRANCE OIL CAN I ADD TO MY CANDLES?
A:
Fragrance oil is added to candle wax by weight; this is approx 6% for paraffin wax (6g fragrance oil to 100g wax), and 6-10% for soy wax.
Q: Usage Levels of Fragrance Oil in Cosmetics
HOW MUCH FRAGRANCE OIL CAN I ADD TO MY COSMETIC PRODUCTS?
A:
Please refer to the MSDS category for the individual recommended maximum safe inclusion levels of these fragrance oils in your leave-on and rinse-off products. Although our suppliers have advised they are safe for chemical tolerance at up to 5% for some fragrance oils, we do recommend that it should not be necessary to exceed 1% for leave-on applications and 3% for rinse-off applications.
Please also read "What is MSDS?" in the MSDS category for further instructions.
Q: US Oils in Cosmetics
CAN I USE US FRAGRANCE OILS IN COSMETIC PRODUCTS WHICH I AM SELLING?
A:
No. We do not sell imported fragrance oils (from any country) as being suitable for use in cosmetic products for retail purposes. This is not because they are legally prohibited for use but because countries outside of the EU do not have the identification of the 26 declarable allergens built into their manufacturing process. The MSDS might be completely valid for that country and still not have complete data as required by the Cosmetic Regulations as applicable within the UK and EU. Absence of a declaration of these allergens on the MSDS is NOT a guarantee that they are in fact absent from the oil. A duty of care will ALWAYS fall on you as the cosmetic manufacturer to ensure that the oils you use to fragrance your product are legally compliant and that the original manufacturing process involved in producing any of your ingredients ensures the final MSDS is accurate and includes all information which is required under these regulations. We only extend our certification of compliant manufacturing practice to those oils which we can verify have been created to the regulations applicable to this country and the rest of the EU. As the oils manufactured in other countries will not have been created to those regulations (irrespective of their quality or intended use overseas) we are not legally allowed to certify these oils as being suitable for use in your products for retail purposes. MSDS is not required for candle making so MSDS for these products will not be supplied. MSDS will always be available for our UK Cosmetic Grade fragrance oils to ensure your product labels are accurate - please see MSDS category for downloadable links.
Q: Special Offers
WHY ARE THESE OILS DISCONTINUED OR LIMITED STOCK?
A:
These oils have been discontinued either because they are slow sellers, or they have been discontinued by one of my suppliers. If you see an old favourite appear in this section, don`t panic - just email me if you want it kept in stock and I'll do my best to keep it if I can, otherwise they may still be available to pre-order in the 500ml size. Limited Stock items are either my own blends or limited editions from my suppliers, and are marked down as well to help you save those pennies! Grab them while you can, they are all at below-cost prices and an excellent bargain!
Q: Delivery (Courier)
WHERE IS MY ORDER? IT WAS SENT BY COURIER...
A:
My courier (Interlink/DPD) will normally deliver by 3pm Monday to Friday to all UK mainland destinations, and by 4pm to Scotland. The transit time to European destinations by courier is 2-5 working days, depending on location.
UK customers will also receive a confirmation email from Interlink advising that the goods are in transit. Please click on the tracking link in your dispatch email to follow your shipment. You will find details of your nearest Interlink depot in the top right hand corner of the page if required (Depot Finder).
If you miss your delivery due to some unforeseen crisis, please contact Interlink immediately to arrange re-delivery or collection. If your order is returned to me as a result of non-delivery (i.e. no-one available to sign for it, no re-delivery booked, or not collected from depot) then I will have to invoice you for the cost of the collection from your local depot, delivery back to me, and re-delivery back to you (£25.00 + VAT). Please also note that Interlink will not redeliver to an address which is different to the original booking.
Q: Monthly Prize Draw
HOW DO I ENTER THE MONTHLY PRIZE DRAW?
A:
Enter the prize draw by selecting one entry for each £10 you spend, and add it to your shopping cart. Each monthly winner will receive a gift voucher to the value of £20! One winning entry will be randomly selected each month, and the winner will be notified by email. Their name will be displayed in this listing and also mentioned in my monthly newsletter. Good luck!
Q: Searching
I AM IN A HURRY - HOW CAN I SEARCH FOR FRAGRANCES INSTEAD OF LOOKING THROUGH EACH SECTION?
A:
You will find a Search box in the bottom right hand corner of my Home Page. Just type the name of the fragrance you need and click Search. Please make sure you spell the fragrance correctly and do not use abbreviations such as "&" as these will not be found if I have used the full word "and".
You can also use the search box to find gel-safe fragrance oils (type FLASHPOINT) and phthalate-free fragrances (type PHTHALATE) or to find certain fragrance types e.g. Chocolate.
Q: Freebies
WHAT ARE FREEBIES AND HOW DO I GET THEM?
A:
You may select one free fragrance oil per order from the drop-down menu in the Freebies category - choose from 10ml to 100ml sizes, according to the amount you spend on your order. Free mica powders, glitters, oxides and pigments are also now available. You can also enter the monthly prize draw by adding this selection to your cart as well (one entry for each £10 you spend).
Q: Wholesale Orders
HOW DO I RECEIVE A WHOLESALE DISCOUNT?
A:
Volume discounts will be applied to orders over £50 excluding VAT (5% discount) and over £100 excluding VAT (10% discount). These discounts will calculate automatically when you check out, and the relevant amount will be deducted automatically from your total. There is no need to have a special Wholesale account, everyone is welcome to take advantage of these discounts.
Q: Alternate Delivery Address
CAN I ASK FOR MY ORDER TO BE DELIVERED TO SOMEONE ELSE OR LEFT WITH A NEIGHBOUR?
A:
If you would like your order delivered to an alternate address, or sent as a gift, please complete the Alternate Delivery Address section when you place your order. If you would like a message included with your order, if you are sending it as a gift, please leave a note in the message box on your order form.
If you would like your order left with a neighbour, please leave a note in the message box on your order form, and state their house number and a contact number if possible. It may not be possible for your order to be delivered (or to submit a claim for loss) if you have asked for your parcel to be left in a "safe place" or on your doorstep, for obvious reasons.
Please do not leave a message on your PayPal payment as I do not always see these; your request must be made on your order form - thank you.
Q: Refunds and Replacements
HOW DO I RETURN MY PURCHASE FOR A REFUND/REPLACEMENT?
A:
I do not accept returns of fragrance oils, flavour oils or soap dyes due to the nature of these products and the fact that they can be tampered with. Please try the sample sizes of fragrance oils first so you can test them and make sure you are happy with the fragrance and performance before buying the larger sizes. I will refund or replace unused undamaged moulds and other supplies if for any reason you are not entirely happy with them. These must be posted back to me at your own expense.
Q: Missing Orders
WHAT DO I DO IF MY ORDER IS MISSING?
A:
Please allow 5 working days for delivery within the UK and 7-10 days for international delivery. If your item has not arrived within the estimated time, and you have postal insurance, please contact me after 15 working days (UK) or 30 working days (Europe/Worldwide) so that I can attempt to track it for you. If your order has been sent by courier, please contact me immediately to arrange redelivery or collection. I cannot be held responsible for any loss or damage caused by Royal Mail, and am unable to replace or refund missing items unless insurance cover has been added.
Please also read DELIVERY INFORMATION in this category for further information.
Q: Postal Insurance
HOW DO I ADD POSTAL INSURANCE TO MY ORDER?
A:
Recorded Delivery is now included free of charge for all UK orders sent with Royal Mail. Special Delivery and Airsure International postal insurance options are available in the Shipping Extras category if required. Orders over 2kgs will normally be sent by courier (UK mainland only) and in this case insurance cover is automatically included free of charge. In the unlikely event of damage, please report this within 24 hours of delivery. Photographic evidence of damage may be required. Please note: If you would like your order left with a neighbour, please state their house number and a contact number if possible. It may not be possible for your order to be delivered (or to submit a claim for loss) if you have asked for your parcel to be left in a "safe place" or on your doorstep, for obvious reasons.
Q: Turnaround Time
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A:
My dispatch time is normally 3 working days, but may be longer during busier times. Please allow up to 5 working days for dispatch if you order on my Sale day. I offer a Priority Dispatch service (available in the Shipping Extras category) if you require next-day dispatch.
Q: Delivery (Europe/Worldwide Airmail)
WHERE IS MY ORDER? IT WAS SENT BY AIRMAIL...
A:
Please allow 7-10 days for international delivery, depending on location, and allowing for delays caused by postal strikes and busy holiday times.
If your item has not arrived within the estimated time, please contact your local post office, as they may have attempted to deliver when you were out and your parcel may have been too big to fit through your letterbox. They should leave a card with details of your missed delivery and contact details for re-delivery or collection, but in many cases they do not.
If you have postal insurance (Airsure or International Signed-For), please contact me for the tracking number if you would like to track your parcel. You will find the Royal Mail tracking page by clicking on the link in your dispatch email.
If your item has not arrived after 30 working days from date of dispatch and you have Airsure or International Signed-For, I will submit a claim to Royal Mail on your behalf and I will submit all necessary paperwork to aid in the processing of your claim. You will be contacted as well to confirm that your order is indeed missing, and you will need to respond immediately to prevent any delay to the processing of your claim. If Royal Mail agrees to pay compensation to me, I will then pass this payment on to you, either in the form of a credit voucher or refund, at my own discretion.
If your item has not arrived after 30 working days from date of dispatch and you have not purchased Airsure or International Signed-For postal insurance, you may submit a claim to Royal Mail yourself either at your local post office or by following the link in your dispatch email.
Please email me to tell me if you are submitting a claim, as I will need to prepare the paperwork that will be needed to process your claim, as Royal Mail will contact me regarding this. If your order does arrive after you have submitted the claim, you will need to contact me and also Royal Mail to cancel your claim immediately.
If your order is returned to me as a result of non-delivery (if you missed the delivery and did not book re-delivery, or if it was not collected from your local post office or sorting office or depot) then I will need to invoice you for the postage cost to send it to you again.
Q: Europe Courier Information
WHAT IS THE COST OF DELIVERY TO EUROPE BY COURIER AND WHICH COUNTRIES DO YOU SERVE?
A:
You can now select a courier option for orders to Belgium, France, Germany, Luxembourg, Netherlands, Ireland, Austria, Denmark, Czech Republic, Slovakia, Italy, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden. This costs £25 and includes weights up to 20kgs and is available to select when you check out. For other countries not included in this list, please see INTERNATIONAL AIRMAIL POSTAGE.
Q: International Airmail Postage
WHAT IS THE COST OF AIRMAIL SHIPPING TO EUROPE AND THE REST OF THE WORLD?
A:
The cost of Airmail shipping to Europe is +15% of the total purchase value (50% minimum on small orders under £10, 30% on orders under £20), Worldwide Airmail is +25% of order total (75% minimum on small orders under £10, 50% on orders under £20). The shipping cost will be added to your order automatically when you check out. Airsure postal insurance is available in the Shipping Extras category (if required). Maximum weight for Airmail postage is 2kgs (2kgs = up to 20 x 50ml bottles of fragrance).
Q: UK Postage Information
WHAT IS THE COST OF DELIVERY TO THE UK?
A:
Postage to the UK mainland is FREE on all orders over £20 (excluding VAT) and will be sent by Royal Mail First Class Recorded Delivery if under 2kgs or by courier to the UK mainland if over 2kgs. Orders under £20 will incur a postage charge of £3.95. Additional postal and courier surcharges are available at checkout for orders over 2kgs to Non-Mainland destinations (Northern Ireland, Scottish Highlands and Islands*, Channel Islands, Isle of Wight, Isle of Man). Please see the Shipping Extras category for additional services if required: Special Delivery, Priority Dispatch, and a Courier Additional for small orders which you'd prefer to be sent by courier. Please note: Courier orders will be delivered Monday to Friday only, not weekends! If you require delivery on a specific day, please email me and I will do my best to accommodate this. *Scottish Highlands include: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50. Scottish Islands include: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Q: Delivery (UK Royal Mail)
WHERE IS MY ORDER? IT WAS SENT WITH ROYAL MAIL...
A:
Please allow 5 working days for delivery, allowing for delays caused by postal strikes and busy holiday times.
If your item has not arrived within the estimated time, please contact your local post office, as they may have attempted to deliver when you were out and your parcel may have been too big to fit through your letterbox. They should leave a card with details of your missed delivery and contact details for re-delivery or collection, but in many cases they do not.
If you have postal insurance (Recorded Delivery or Special Delivery), please contact me for the tracking number if you would like to track your parcel. You will find the Royal Mail tracking page by clicking on the link in your dispatch email.
If your item has not arrived after 16 working days from date of dispatch, and you have Recorded Delivery or Special Delivery, I will submit a claim to Royal Mail on your behalf and I will submit all necessary paperwork to aid in the processing of your claim. You will be contacted as well to confirm that your order is indeed missing, and you will need to respond immediately to prevent any delay to the processing of your claim. If Royal Mail agrees to pay compensation to me, I will then pass this payment on to you, either in the form of a credit voucher or refund, at my own discretion.
Please email me to tell me if you are submitting a claim, as I will need to prepare the paperwork that will be needed to process your claim, as Royal Mail will contact me regarding this. If your order does arrive after you have submitted the claim, you will need to contact me and also Royal Mail to cancel your claim immediately.
If your order is returned to me as a result of non-delivery (if you missed the delivery and did not book re-delivery, or if it was not collected from your local post office or sorting office or depot) then I will need to invoice you for the postage cost to send it to you again.
Q: Monthly Sale
HOW DO I GET THE CODE FOR THE MONTHLY SALE?
A:
You need to sign up for my Newsletter on my Home Page to receive my monthly newsletter, which includes the code for my monthly sale. My sale normally lasts for 24 hours so please check dates and times to make sure you order before the sale code expires. Please note that dispatch time may be slower if you order on my sale day due to a large number of orders placed on this day.
Q: Urgent Dispatch
I NEED MY ORDER URGENTLY, CAN YOU POST TOMORROW?
A:
Yes, I can dispatch next-day if you select the Priority Dispatch service in the Shipping Extras category. This service will guarantee fast dispatch but will not guarantee fast delivery (unless your order is heavy enough for the courier service which is a guaranteed delivery on the following day to the UK mainland, or 2-5 days to Europe). Special Delivery (UK only) will also serve the same function, with guaranteed delivery by Royal Mail by 1pm the following day. Please note: Orders must be received by 3pm to qualify for next-day dispatch; if orders are received after 3pm they will be dispatched the day after (i.e. book on Monday before 3pm for dispatch on Tuesday and delivery on Wednesday). I now also have a delivery option for courier deliveries on Saturdays, and on weekdays by 9.30am - these are available in the Shipping Extras category.
Q: 500ml sizes
Why have you removed the 500ml sizes of fragrance oil?
A:
I've removed the 500ml sizes simply to manage inventory better. With over 1,000 fragrance oils in stock, it takes at least an hour each day to readjust my stock levels after the day's sales. When it's extremely busy I don't have time to do this at all, which leaves a lot of the smaller sizes showing as "sold out" even though they are available in the larger sizes. The most popular sizes are the 50ml and 200ml sizes, with only around 5% buying the 500ml sizes, so it makes sense to remove this category and distribute the stock more sensibly. If you would like to order 500mls, just buy 2 x 200mls, and I'll send you a 500ml bottle (100mls free). Thanks for your understanding, it is appreciated.
Q: Gel Candles
Do you supply fragrance oils for use in gel candles?
A:
All of my fragrance oils are suitable for use in paraffin, vegetable and soy wax, and there are a few which are suitable for gel candles. Gel candle fragrances are tested for polarity; this means they must be completely oil-soluble, otherwise they can break down the gel or form pockets which may be flammable. The flashpoint of a flammable substance is the point at which it can ignite. Gel-safe oils have a flashpoint of around 200 degrees F; and you will find these by typing GEL SAFE or FLASHPOINT in the search box (bottom right hand corner of my home page).
Q: Translation
I don't speak English, how can I translate your website into my language?
Je ne parle pas l'anglais, comment je peux traduire en français?
Ich spreche kein Englisch, wie kann ich auf Deutsch übersetzen?
Ik spreek geen Engels, hoe kan ik vertalen naar het Nederlands?
A:
www.google.com/translate
Q: Crystallisation
WHY DO SOME FRAGRANCE OILS CONTAIN CRYSTALS?
A:
Some fragrance oils will naturally crystallise; certain ingredients like vanillin or maltol may seperate and create crystals in this way. This crystallization has no adverse effect on the fragrance oil and will not affect the scent or performance. You can "melt" the crystals if you feel you need to, by immersing the bottle in a bowl of warm water and shaking the bottle every 10 minutes or so; you may need to repeat the process a few times.
Q: Out-of-Bottle Scent
WHY DOES MY FRAGRANCE OIL SMELL DIFFERENT IN THE BOTTLE TO THE SCENT OF MY FINISHED PRODUCT?
A:
Fragrance oils will generally smell quite different in the bottle and in your finished product, so please test first before deciding on the fragrance. Sample sizes are available in the Samples category so you can test the fragrances for performance, aroma and scent throw.
Q: Cyclopentasiloxane / Cyclomethicone
HOW DO I MAKE ROOM/LINEN/BODY SPRAYS?
A:
Cyclopentasiloxane is a colorless, odourless, transparent, non-greasy silicone fluid, commonly used in cosmetics products as a spreading or wetting agent which provides a light lubrication to hair and skin.
It is suitable for use as a base fluid in room sprays, linen sprays, body sprays and creams, hair sprays, deodorants, cleansing creams, bath oils, sunblocks, shaving cream and makeup.
Fragrance oil can be added at up to 15% for room sprays, and up to 5% for body sprays, depending on MSDS for fragrance oils (please check).
You will find spray bottles in the Packaging category if required.
Q: Reed Diffusers
HOW DO I MAKE REED DIFFUSERS?
A:
Fragrance oil should be added to reed diffuser base at a ratio of 40-60% fragrance to base - the base is light and will draw the fragrance easily into the reeds, which will fragrance your home beautifully. Reed diffuser base is an alcohol solution which helps the fragrance oil to travel up the reeds and evaporate/diffuse into the air. DPG should not be used in reed diffusers as it doesn't work in this way, it will only clog your reeds and dilute your fragrance oil.
Please remember reeds should not be turned in your diffuser as fragrance oils and base may drip onto your surfaces and may damage them!
Q: Aroma Beads
HOW DO I USE AROMA BEADS?
A:
These scent-absorbing beads will hold up to 30% fragrance oil, they are easy to make and the fragrance lasts for ages! Add fragrance oils or essential oils at a ratio of 30g fragrance to 100g aroma beads. Useful ideas include room freshener sachets, car freshners, stuffed animals, vacuum cleaner bags, silk flowers, or simply displayed in little bowls. It can take up to 24 hours for the fragrance to be absorbed completely. If there is any excess oil remaining, just add a few more aroma beads to soak it up.
Q: Links
HOW DO I EXCHANGE LINKS WITH YOUR WEBSITE?
A:
Just right-click and save my banner from my links page, upload it to your site and email me with your details. All like-minded businesses and special customers are welcome!...
Q: Exclusive Distributors
HOW DO I BECOME AN EXCLUSIVE DISTRIBUTOR OF YOUR FRAGRANCE OILS?
A:
If you are interested in exclusive distribution (Belgium, Luxembourg, Ireland, Austria, Denmark, Czech Republic, Slovakia, Italy, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden) please email me for details and terms.
Q: Contact Me
HOW DO I CONTACT YOU IF I CAN'T FIND AN ANSWER TO MY QUESTION HERE?
A:
You are welcome to email me with your requests or questions; please see the Contact Me category. I will always reply within 12-24 hours. If you do not receive a reply, please re-send your email as I may not have received it. Please read my Order Info and FAQ page before sending your email as you will probably find your answers there. Please do not contact me by telephone - my telephone number is listed on my website simply because it is a legal requirement to do so. I prefer email because it provides a proper record and is much faster - which allows me to dispatch orders more quickly without having to stop and talk!... Thank you!
Q: Gift Vouchers
HOW DO GIFT VOUCHERS WORK?
A:
Select the amount you would like to spend on your friend, and add their details in the text box provided:
1. Name.
2. Email address.
3. Date you would like your voucher to be sent.
4. Personal message if required.
I will send an email to your chosen friend on the date specified, with your message, and a voucher code which they can use to redeem their gift voucher.
If you would like to send gift vouchers to more than one friend, just select the cash amounts seperately and enter each set of details each time.
Q: Privacy Policy
HOW SECURE IS MY PAYMENT AND HOW PRIVATE IS MY INFORMATION?
A:
Your privacy is of the utmost importance to us. Payment is entirely secure, via a secure server, and your details will never be disclosed to any third party unless (in the unlikely event) it is required by UK law - and you will be notified of this. Credit card details are deleted immediately after processing.
Q: Fragrance Oil Performance
CAN YOU TELL ME HOW YOUR FRAGRANCE OILS PERFORM IN SOAP?
A:
Yes, you will find the Fragrance Oil Performance List in the Tutorials category.
This list is an ongoing project and I rely on the contributions of my customers for results, so if there is no information on a particular fragrance, this means it has not been tested and reported on yet. Even if a fragrance has been tested, it may still behave differently in your own particular soap base, so I always recommend trying a sample size first and testing it yourself. I am always very grateful for any feedback and results, so please email me if you would like to share your findings with us - thank you!
Q: Tutorials
HOW DO I MAKE CANDLES AND SOAP?
A:
You will find a few basic guides for beginners in the Tutorials category, which should help you to start on your new creative journey! I will be adding more as soon as they are available, and I hope you will find them useful. Click on the links to download printable files. You will also find a link to our friendly forum Candles Soap n Scent if you would like to chat with other crafters and make use of their advice and experience.
Q: Reserved Items
HOW CAN I RESERVE AN ITEM?
A:
The Reserved section is for items which are either out of stock and have been requested, and also for fragrances which I don't normally keep in stock but have been requested by customers. If you would like me to pre-order any items for you, please email me with your requests. Please note: I will reserve items for 7 days only; if they are not purchased within this time, they will be released back into stock.
Q: Wish List
HOW DO I USE MY WISH LIST?
A:
Your Wish List is for your own personal use, and can be used to add items which you are saving for or expect to need at some stage, to save you having to search for them. You cannot save out-of-stock items to your Wish List, but you can type them in the text box and email it to yourself by clicking on the Send button.
Q: Adding To Your Order
CAN I ADD ANOTHER ORDER TO MY EXISTING ORDER?
A:
Yes, but this will delay the dispatch of your first order, as the dispatch time will be based on the purchase date of your second order. There is generally no need to do this as UK postage is free on orders over £20 and Europe/Worldwide shipping costs are fixed on a percentage on orders over £20, so your shipping costs will not normally be affected by combining orders.
Q: Save Cart Function
HOW DO I SAVE MY SHOPPING CART IF I WANT TO COME BACK LATER?
A:
You will find the Save Cart link at the top left of your shopping cart.
Q: Username and Password
I HAVE FORGOTTEN MY USERNAME AND PASSWORD; DO I NEED TO REGISTER AGAIN?
A:
No, either click on the Forgotten Password link which will email you your password, or email me to check your username and/or password.
Q: Your Account
HOW DO I USE THIS FEATURE?
A:
You can use Your Account to update your account details, change your address and contact details, and to view your account history. Just click on Your Account and log in with your username and password.
Q: Credit Card Payment Problems
I HAVEN'T ENTERED MY CREDIT CARD DETAILS; HOW DO I PAY NOW?
A:
If your credit card details have not been entered at checkout, or have been incorrectly entered, your order will be automatically reversed and you will need to start again. I will email you to let you know if this happens.
Q: PayPal Payment Problems
MY PAYPAL LINK WAS DISCONNECTED; HOW DO I PAY NOW?
A:
If you have received a confirmation email with an order number, this means your order has been received. Please log in to PayPal and send your payment to sensoryperfection@googlemail.com with the Order number as your reference.
If you have not received a confirmation email with an order number, this means your order has not been confirmed and completed, and you need to either continue with your order (if you have saved it) or start a new order.
Q: First Time Shopping
HOW DO I PLACE AN ORDER?
A:
Click on the item that you would like to buy to read further information on that product if required. Next, click on Add to Cart. You can then either select Continue Shopping if you would like to order more items, otherwise select Proceed to Checkout. You will then be asked to select the correct shipping method, and your choice of payment method. You then need to Confirm your order, and you will be directed to the secure server to make your payment. You will receive a confirmation email that your order has been received and will be processed shortly.
Q: Cancellations
CAN I CANCEL MY ORDER?
A:
Yes, as per the Distance Selling Regulations, you have a "cooling off" period of 7 working days in which to cancel your order if you suddenly decide you no longer want it. You will need to email me to let me know (either via your order confirmation email or via my contact page). Please bear in mind that if your order has already been processed and dispatched you will need to post this order back to me (unopened and unsealed) at your own expense, and with proof of postage, before I can refund your payment (less original postage which I will have already paid). I do not accept returns of fragrance oils, flavour oils or soap dyes due to the nature of these products and the fact that they can be tampered with.
Q: Allergen-Free Fragrance Oils
DO YOU SUPPLY ANY ALLERGEN-FREE FRAGRANCE OILS?
A:
Yes; these are referred to as “allergens not declarable” fragrances because these oils are formulated so that the listed allergens are either excluded or fall below declarable thresholds at given inclusion levels.
These are:
Almond Milk
Bamboo
Bubble Gum
Cafe Mocha
Cedarwood
Chocolate
Chocolate Toffee
Cocoa Butter
Coffee
First Kiss
Honey Almond Cake
Honey Vanilla
Marshmallow
Milk & Sugar
Toffee
White Chocolate
Q: Phthalates
WHAT ARE PHTHALATES?
A:
Phthalates is a term that refers to a wide variety of compounds of differing chemical structure. Not all phthalates are the same; the chemical profiles differ significantly. One of the phthalates, Diethyl Pthalate or DEP, is commonly used in toothbrushes, food packaging and cosmetics. It is also used in fragrances to help blend fragrance ingredients and as a fixative to make fragrances last longer.
Safety concerns have been raised most recently in Europe about the phthalates DBP and DEHP - however, neither of these are permitted for use in cosmetic products in Europe.
While some reports continue to raise questions about "phthalates" in general, it is important to define the specific chemicals of concern, as well as the scientific legitimacy of the associated data.
In a review completed in March 2007 by the European Commission's Scientific Committee on Consumer Products (SCCP), the SCCP reconfirmed that DEP IS SAFE FOR USE IN COSMETICS AND REPRESENTS NO QUANTIFIABLE RISK FOR THE CONSUMER. The SCCP also found that none of the latest information on DEP would change its longstanding conclusion.
Fragrance material standard-setting involves a step-wise process of strict evaluations, and the conclusions for safe use form the basis for global industry standards which are set by the International Fragrance Association (IFRA). IFRA sets strict safety standards for the use of fragrance ingredients and member companies must adhere to the IFRA Code of Practice and agree to produce fragrances to meet these high levels of safety.
Extracted from a report by the Fragrance Materials Association of the US (and summarised to exclude non-relevant information)
Q: Flavour Oils
WHAT ARE FLAVOUR OILS USED FOR AND DO YOU HAVE ANY NATURAL TYPES?
A:
Flavour Oils can be used in lip balms and glosses, food products and edible body butters. They should be added at 1-3% depending on your taste requirements - add one drop at a time and test as too much flavour will result in a bitter taste.
The following flavour oils are all natural (plant derived): Lemon, Orange, Tangerine, Lime, Peppermint, Spearmint, Vanilla.
These natural flavours are totally oil-soluble and will blend best in all oil bases; the other flavours may sometimes not always mix as well as they are glycol-based.
Q: Full Fragrance List
DO YOU HAVE A FULL LIST OF ALL YOUR FRAGRANCES?
A:
Yes; you will find this in the Fragrance Descriptions category. I try to update this as regularly as possible, but with over 1,000 fragrance oils in stock it is not always easy to keep them all up to date. You will however find the full fragrance description on each individual listing if you look for them.
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