| UK POSTAGE: Postage to the UK mainland is FREE on all orders over £20 (excluding VAT) and will be sent by Royal Mail First Class Recorded Delivery if under 2kgs or by courier to the UK mainland if over 2kgs. Orders under £20 will incur a postage charge of £3.95. Additional postal and courier surcharges are available at checkout for orders over 2kgs to Non-Mainland destinations (Northern Ireland, Scottish Highlands and Islands*, Channel Islands, Isle of Wight, Isle of Man). Please see the Shipping Extras category for additional services if required: Special Delivery, Priority Dispatch, and a Courier Additional for small orders which you'd prefer to be sent by courier. Please note: Courier orders will be delivered Monday to Friday only, not weekends! If you require delivery on a specific day, please email me and I will do my best to accommodate this. *Scottish Highlands include: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands include: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
INTERNATIONAL AIRMAIL POSTAGE: The cost of Airmail shipping to Europe is +15% of the total purchase value (50% minimum on small orders under £10, 30% on orders under £20), Worldwide Airmail is +25% of order total (75% minimum on small orders under £10, 50% on orders under £20). The shipping cost will be added to your order automatically when you check out. Airsure postal insurance is available in the Shipping Extras category (if required). Maximum weight for Airmail postage is 2kgs (2kgs = up to 20 x 50ml bottles of fragrance).
EUROPE COURIER SERVICE:
You can now select a courier option for orders to Belgium, France, Germany, Luxembourg, Netherlands, Ireland, Austria, Denmark, Czech Republic, Slovakia, Italy, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden. This costs £25 and includes weights up to 20kgs and is available to select when you check out. For other countries not included in this list, please see INTERNATIONAL AIRMAIL POSTAGE above.
WHOLESALE DISCOUNTS: Volume discounts will be applied to orders over £50 excluding VAT (5% discount) and over £100 excluding VAT (10% discount). These discounts will calculate automatically when you check out, and the relevant amount will be deducted automatically from your total.
FREEBIES: You may select one free fragrance oil per order from the drop-down menu in the Freebies category - choose from 10ml to 100ml sizes, according to the amount spent. Free mica powders, glitters, oxides and pigments are also now available. You can also enter the monthly prize draw by adding this selection to your cart as well (one entry for each £10 you spend).
ALTERNATE DELIVERY AND GIFT ORDERS: If you have any special requests, please email me before placing your order. I will post to an alternate address with pleasure, if you add the address in the Alternate Delivery Address section when placing your order. If you would like a message included with your order, if you are sending it as a gift, please leave a note in the message box.
NEW CUSTOMER REFERRAL VOUCHERS: Send a friend to Sensory Perfection and you will receive a £10 voucher to use on your next order! See the Freebies category for details.
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| PAYMENT: I accept payment via PayPal, Nochex, *credit card, *debit card (Visa or Mastercard) and bank transfer. I am no longer accepting payment by cheque or postal order. International payment must be via PayPal or credit card only please, I do not accept international cheques or money orders. Regretfully I am unable to accept payment by American Express. If you would like to make payment by BACS, please contact me for bank details. *PLEASE NOTE: Credit/debit card payments will only be accepted for orders over £10.
TURNAROUND TIME: My dispatch time is normally 3 working days, but may be longer during busier times. Please allow up to 5 working days for dispatch if you order on my Sale day. I offer a Priority Dispatch service (available in the Shipping Extras category) if you require same-day dispatch.
MISSING ORDERS: Please allow 5 working days for delivery within the UK and 7-10 days for international delivery. If your item has not arrived within the estimated time, and you have postal insurance, please contact me after 15 working days (UK) or 30 working days (Europe/Worldwide) so that I can attempt to track it for you. If your order has been sent by courier, please contact me immediately to arrange redelivery or collection. I cannot be held responsible for any loss or damage caused by Royal Mail, and am unable to replace or refund missing items unless insurance cover has been added.
POSTAL INSURANCE: Recorded Delivery is now included free of charge for all UK orders sent with Royal Mail. Special Delivery and Airsure International postal insurance options are available in the Shipping Extras category if required. Orders over 2kgs will normally be sent by courier (UK mainland only) and in this case insurance cover is automatically included free of charge. In the unlikely event of damage, please report this within 24 hours of delivery. Photographic evidence of damage may be required. Please note: If you would like your order left with a neighbour, please state their house number and a contact number if possible. It may not be possible for your order to be delivered (or to submit a claim for loss) if you have asked for your parcel to be left in a "safe place" or on your doorstep, for obvious reasons.
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